FORTIVEX.AI

Cancellation Policy

Last updated: September 08, 2026

Thank you for choosing Fortivex AI. We are committed to providing reliable software solutions and services to our customers. This Cancellation Policy explains the terms and conditions applicable to cancellations of purchases, subscriptions, licenses, services, and other offerings provided by Us.

Cancellation Rights

Customers may request cancellation of an Order, subscription, license, or service by contacting Us through the details provided below. Cancellation requests must be submitted within the applicable cancellation period specified for the relevant purchase or service.

Once a cancellation request is received, We will review the request and determine whether the purchase or service is eligible for cancellation based on the terms of the applicable Order, subscription, agreement, or service.

Cancellation Before Activation

Where applicable, customers may request cancellation before the purchased software, subscription, license, or service has been activated or provisioned.

If the cancellation request is received before activation or commencement of the service, We may provide a refund of the eligible amount paid, subject to any applicable terms, processing charges, or third-party fees.

Cancellation After Activation

Once a software license, subscription, account, or service has been activated, provisioned, delivered, or made available to the customer, cancellation may be subject to the terms of the applicable Order or subscription.

Unless otherwise agreed in writing, payments for periods that have already commenced, services that have already been provided, or licenses that have already been activated may not be eligible for a refund.

Subscription Cancellation

For recurring subscriptions, customers may request cancellation before the beginning of the next billing period. Cancellation will normally take effect at the end of the current paid billing period unless otherwise specified in the applicable agreement.

Cancellation of a subscription will prevent future recurring charges from being made, but it does not automatically entitle the customer to a refund for the current billing period or any period that has already been used.

Service and Implementation Cancellation

Where a purchase includes implementation, configuration, customization, onboarding, training, consultation, technical support, or other professional services, cancellation eligibility may depend on whether such services have already started or been completed.

If work has already commenced, We may retain or charge the applicable amount for services already performed, resources allocated, or expenses incurred before the cancellation request.

Cancellation Due to Non-Payment

We reserve the right to suspend or cancel access to software, subscriptions, licenses, or services where payments are overdue or remain unpaid after reasonable notice.

Cancellation or suspension due to non-payment does not remove the customer's responsibility to pay any outstanding amounts that became due before the cancellation or suspension.

Refunds Following Cancellation

Where a cancellation is eligible for a refund, the refund will generally be processed using the original payment method. The time required for the refund to appear in the customer's account may vary depending on the payment provider or financial institution.

Any applicable fees, charges, or amounts for services already provided may be deducted from the refundable amount, to the extent permitted by applicable law.

Cancellation Requests

To request cancellation, customers must provide sufficient information to identify the relevant Order, subscription, license, or service. We may request additional information to verify the request and the customer's account.

A cancellation request will be considered effective only after it has been received and acknowledged by Us. Submitting a cancellation request does not guarantee approval of the cancellation or refund.

Exceptions

Certain purchases or services may have specific cancellation terms communicated at the time of purchase, through an Order, quotation, invoice, agreement, or other written communication. Where such specific terms exist, those terms will apply to the relevant purchase or service.

Nothing in this Cancellation Policy is intended to limit any rights or remedies available to customers under applicable law.

Contact Us

If you have any questions about our Cancellation Policy or wish to request a cancellation, please contact us: